Are You Passing The Cost Of Cleaning On To The Consumer?

Timothy Diagnostician Ontario Posted   Latest   Edited  

Just wondering what everyone is doing about the cost of sanitation on customer vehicles. Are you passing the cost onto the consumer? Are you just glad to have them coming into see you? Just thinking out loud as we are sterilizing the touched surfaces in customer cars and around the office.

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Frank Service Manager
Nevada
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we are not passing the costs on to the customer and we are also offering a free Ozone treatment or interior wipe down.

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Roger Owner/Technician
Vermont
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We are wiping down each vehicle as we enter and as we exit. Not costing the customer an extra penny. Also wearing gloves and using plastic seat covers. We are happy people are still coming.

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Nate Owner
California
Nate Default
 

Same as above. We are happy they are coming at all, and if all the extra care will keep them comfortable, then we are glad to do it - and without any additional charge.

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Rick Owner
Michigan
Rick Default
 

People are terrified of this virus maybe rightfully so. To that end we add a line for sanitizing as of this date we have spent well over 300 dollars in sanitizing materials. We do this to protect my employees and my customers. The time to sanitize a vehicle is huge. We cannot absorb the cost of materials and time. This sanitizing is going to go on for some time. Our sanitizing consists of wiping…

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Nate Owner
California
Nate Default
 

Our car count is down about 70%, so I am not going to do anything to discourage customers from coming in. The dealership group Sonic has just dropped their service charges by 25% to encourage customer visits. If you do not have a car count problem, then sure, you should cover the additional costs with a charge to the customer. But, if you are more like everyone else, then I think you should do…

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Maksim Diagnostician
California
Maksim Default
   

We glad to see customers .

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Mark Technician
California
Mark Default
 

We are not passing the costs on to the customer

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Geoff Diagnostician
Hawaii
Geoff Default
 

We're not doing any sanitation out here. Nobody is worried about it. Washing hands constantly, sames as always. The news is like a science fiction movie to us. We barely have customers, though, because they are all laid-off from all the forced-close businesses. IOW, they aren't staying away because they are scared, they are staying away because they are flat broke.

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Rex Technical Support Specialist
Ohio
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The 20% pay cut your governor is proposing for state employees is just going to add to the pain I'm sure.

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Geoff Diagnostician
Hawaii
Geoff Default
 

Well, none of the State facilities are anywhere near here, so they are not inside our customer base area.

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Gary Owner/Technician
Michigan
Gary Default
 

Wiping down when it gets here and when it leaves. Steering wheel, door handles, shifter, etc. I don't worry too much while working on the vehicle and I always wear nitrile. No charge to the customer. I leave a little sticker in the car to let them know I did wipe it down. Been trying to get my hands on some of those bands hotels put on toilet seats :-).

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Allan Mechanic
Alberta
Allan Default
 

just pass the cost onto the technicians like the localstealerships do. Win win ;)

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Mark Engineer
Colorado
Mark Default
 

Show a line on invoice with cleaning fee of $?? Waived, no pass through. Consider it a cost of doing business. Up 41.3 percent over April 2019. Guess people are using stimulus checks for long overdue maintenance/repairs. Drop off vehicle no “waiters”. Side note: was at local fast food place (drive through only). Said their business is slammed. Instead of paying rent and utilities people are…

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Bill Owner/Technician
Michigan
Bill Default
 

I have noticed some body shops are charging the insurance company for "covid-19 disinfecting" i recently seen a $15 labor line at one of my shops. Currently we do not charge any extra to our customers, we do spend a lot more time and money wiping down the vehicles contact surfaces and the office/ bathroom area constantly.... Unfortunately I would say at this point we're just thankful they…

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Hans Technician
Utah
Hans Default
 

We aren't charging. I clean for my own safety, using clorox wipes I had to provide myself. I also bought myself a small ozone generator to use. If I know if I'm going to be inside a car for longer than just the test drive (if I have to dig into the dash or anywhere else), I'll ozone it for 20 minutes or so then let it air out. If I have a car that's been sitting for 3 days or more before I get…

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Bill Owner/Technician
Michigan
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Hans i am interested in learning more about the ozone generator, is it actually proven effective to sterilize or remove virus from the vehicle cabin? i was considering purchasing one for the shop but am unsure of its actual effectiveness. do you have any details? its a shame to hear your employer is not supplying the cleaning products and ozone generator :( Taking care of employees should be…

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Donald Mechanic
Maine
Donald Default
 

Here is what EPA says about ozone"When inhaled, ozone can damage the lungs. Relatively low amounts can cause chest pain, coughing, shortness of breath and throat irritation. Ozone may also worsen chronic respiratory diseases such as asthma and compromise the ability of the body to fight respiratory infections. People vary widely in their susceptibility to ozone. Healthy people, as well as those…

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Hans Technician
Utah
Hans Default
 

Oh you are definitely not supposed to breathe it! Everyone (and pets) must be away from the generator when it's running. Here is the full EPA paper on it: epa​.​gov/indoor-air-qua… But here is a peer reviewed commentary paper about it: globalent​.​co​.​za/wp-content/upl… And a sample from another paper I read about it: "Some viruses are more susceptible to…

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Bill Owner/Technician
Michigan
Bill Default
 

I like the idea of disinfecting the interior of the vehicle before doing a timely interior job but what else might we be risking using this equipment? this was stated in the EPA DOC - "Ozone can adversely affect indoor plants, and damage materials such as rubber, electrical wire coatings and fabrics" and whats with the terrible smell you comment on ? i thought these machines were suppose to…

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Anthony Technical Support Specialist
Pennsylvania
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Hi Bill: When I posted the article about peroxide, I looked up wiring specs. The wiring which meets OEM specs is not affected by ozone.I won't speak of rubber, etcc. Guido

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