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Motorcraft Service Website issue

Caleb Technician Indiana Posted   Latest  
Question
Updated
Programming

Good morning. I have a laptop that I use for FMP every few months. It has worked flawlessly. This morning I logged in to make sure Im to the latest FJDS calibration. However it says there is no data when I click the "Download Software" link. Our subscription is current and expires 2/14/2020. I have tried Google Chrome and IE with the same results. Or is Motorcraft service website just having an issue right now? I have attached some photos. First is the expiration date from the license sheet:

diag​.​net/file/f403o4yuo… ​

Next is login :

diag​.​net/file/f6voqt5ag… ​

Then my step by step to the" No Data" screen

diag​.​net/file/f2ptefkk2… ​

diag​.​net/file/fqm61eak1… ​

diag​.​net/file/f2qb3r735… ​

Also it says I have no order history:

diag​.​net/file/f3ncgluph… ​

Thanks guys for any help or pointers. It also looks like the drop down menu choices have changed slightly since I used it last. Maybe Im doing something wrong?

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Daryll Diagnostician
Tennessee
Daryll Default
 

Looks like an issue on the site. You should have a download manager that installed with FJDS and it will notify you when there is a version update to install

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Caleb Technician
Indiana
Caleb Default
 

Hey Daryll. Pardon my ignorance. Is this download manager inside the FJDS application? Ill look for as soon as this Chrylser is done programming.

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David Technical Support Specialist
Michigan
David Default
 

Caleb, Looks like it may be a Motorcraft website issues. I get the same results with FJDS, FDRS and IDS. Doesn't seem to allow me to download any versions on these pieces of software.

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Caleb Technician
Indiana
Caleb Update
 

Thanks so much guys. I agree but wanted to make sure.

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Robert Mobile Technician
Delaware
Robert Default
 

I get the same result. Hang on, i think the is another link. Let me find it.

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Robert Mobile Technician
Delaware
Robert Default
 

Try this link fordtechservice​.​dealerconnection​.​com/vdirs/wds/diag…​.​asp

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Caleb Technician
Indiana
Caleb Default
 

Thanks Robert although FJDS is not specifically listed, it looks like it uses the same version numbers as IDS? IDS is at 113 and my FJDS app is at 113 so I think im good to program anyway.

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Caleb Technician
Indiana
Caleb Update
 

It looks like its back up and running now. It looks like they did change the layout a little also. Havent been on for about 2 months so anyway. Thanks all for the responses. diag​.​net/file/f3beiw73v… ​

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A multi-national award winning company providing tool solutions for the automotive service industry. Corporate Partner