Hyundai J2534 Diagnostic application missing functions for 2021 Hyundai Venue

Keith Diagnostician Oklahoma Posted   Latest  
Closed/Unresolved
NASTF
Programming
2021 Hyundai Venue Trend 1.6L (3) (C0GF1) — KMHRC8A33MU127115
hyundaitechinfo.com

What repair are you unable to perform?

Forward radar variant coding and calibration with the J2534 diagnostic R2R software.

What information are you having trouble obtaining?

NA, functions do not exist in the scan tool.

What steps have you taken to obtain the information you need?

Reached out to Hyundai, was instructed to reach out to GIT America, GIT informed me that the functions are removed upon request from Hyundai. 

Hyundai's email response was: "Sorry for the trouble. A full refund for both charges is being processed now but could take up to 10 business days to show on the statement." 

I responded with when will it be fixed it has been over 2 years, they have not responded, its been 4 days, the car is sitting here waiting to be coded and calibrated as the dealer is 6 weeks out.

(Optional) Any other comments or concerns?

Service information is missing all mentions of the front radar system, they are also aware of this and the response was the same, sorry…. 

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Helpful
Interesting
Robert Mobile Technician
Michigan
Robert
 

Keith you are not the only one who noticed this gap. I have from others about this issue. If you like I can make a mobile call with the OE tool….lol Just taking a poke at you….lol

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Keith Diagnostician
Oklahoma
Keith
 

LOL, I love it Robert! I did complete the job with an Autel this morning, but reluctantly. I was able to confirm variant coding to be correct vs original physically damaged part. The calibration followed OEM SI and used OEM reflector but I still would rather pay for and use the R2R software for the few Hyundai and Kia vehicles we see. Please get the individuals you hear this from to file and…

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Helpful
Robert Mobile Technician
Michigan
Robert
 

Keith I will reach out to those who have brought it to my attention. Most have used the Autel to complete the Calibration but give me the VIN so I can breakdown the variant coding based on the build sheet so they perform the function with the Autel.

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Donny Manager
Colorado
Donny Unresolved Closure
   

I am told that these issues are still occurring. I am closing this particular SIR unresolved as I have not had any response from any channel I have tried at both Hyundai or KIA.

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Unresolved Closure Ð Awarded
Keith Diagnostician
Oklahoma
Keith
 

Understood, what are the next steps required by me, to file for a review by the review committee and dispute resolution panel per the NASTF service information standards signed by the OEMs?

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Donny Manager
Colorado
Donny
 

That is certainly your prerogative. If that is your request please state the initial and ongoing issue and I will get it to a group of reviewers.

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