GM SPS Error 4399

Bill Owner/Technician Jackson, Michigan Posted   Latest   Edited  
Resolved
Programming
2007 Saturn Ion 2 2.2L (F L61) 4-spd (4T45-E) — 1G8AJ55F67Z171685
Unable To Program

E4399 Severe Error. Unable to program any control module on this vehicle. Spoke with GM tech support this afternoon several times one of the support personal have admitted knowing of the issue and working on it - No help currently available. Quite a bit of lost time with them today and not all the staff is up to date....

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Interesting
Rudy Technician
Montebello, California
Rudy Default
 

Must be a regional thing or a recent thing. I programmed a Caddy this morning (approx 10 am PST)

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Bill Owner/Technician
Jackson, Michigan
Bill Default
 

I believe it to be a Saturn issue after my last conversation with tech support

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Anthony Technical Support Specialist
Kirkwood, Pennsylvania
Anthony Default
 

Hi Bill: One of my counterparts in New England asked about this a week ago. I'm assuming that you're using a Tech 2. You've got to prove out the Tech 2 before you can prove out the CANDi Module. You're not going to prove out a CANDI Module with a broken vehicle. You need a non-broken GM CAN vehicle. BTW, I've had some Saturns that, no matter what I did, I couldn't get the vehicle to…

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Bill Owner/Technician
Jackson, Michigan
Bill Default
 

Anthony i tried using MDI 2 and Cardaq M both had same error code, tried several different modules just to see (PCM,TCM,BCM) all have same error code when attempting to program. The Tech 2 communicates with the vehicle normally and SPS will pull the VIN #. The error happens after selecting a module from the drop down list.

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Anthony Technical Support Specialist
Kirkwood, Pennsylvania
Anthony Default
   

Hi Bill: The preferred method of programming with a Tech 2 is J2534Tech. The fallback position is Tech 2 Legacy Pass-Thru. (Saturn vehicles never supported Tech 2 Remote programming.) From the SPS tool selection screen, there is a link in the bottom left for Settings. If you go there and select Diagnostics, you can test your connection. If you are connected to the vehicle, it is supposed to…

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Bryan Mobile Technician
New Berlin, Wisconsin
Bryan Default
 

It must be a Saturn problem. I had 2 of them do that a couple weeks ago. When I contacted Tech Support they ended up telling me to 'check the wiring'.

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Michael Diagnostician
Irving, Texas
Michael Default
   

E4399 should be unable to communicate with the vehicle module. Can you read modules with Tech2? Have you tried pass thru with Tech2?

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Paul Mechanic
Harvey, Illinois
Paul Default
 

I have used both tech 2 and GM s mdi on Saturn's of these years with no issues. Maybe try an old tis2000 disc if you have access. I believe the last version was issued in November of '07, d so it should get you going, at least from an initial setup. I know when I bought a bunch of tech 2s from closing Saturn dealerships, they came with a special red dlc connecter for the Saturn's, but can't…

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Anthony Technical Support Specialist
Kirkwood, Pennsylvania
Anthony Default
 

Hi Paul: The red DLC adapter was for the 1996 through 1999 models. HTH, Guido

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Ken Owner/Technician
Phoenix, Arizona
Ken Default
 

had a 03 Saturn l300 in a few months ago...needed a bcm...unable to program it...sent him to the dealer and the dealer said "unable to find files".... S.O.L...!!!!!!

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Bill Owner/Technician
Jackson, Michigan
Bill Update
 

UPDATE --- Still No resolve on GM's side.... I was told yesterday by tech support they are aware of this issue on Saturn Vehicles Only and working on it although it could be 1 month or more before its resolved :(

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Bill Owner/Technician
Jackson, Michigan
Bill Resolution
 

GM now has a work around for the Saturn E4399 Severe Error. You must call TIS support they will do the programming for you ECM has now been programmed BUT i can not get security to relearn? I completed the 10 min BCM/Passlock relearn successfully but still have security issue #P1631 and no crank (if i put back in original ECM vehicle starts) -- I am installing a USED ECM anyone know if this…

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Michael Diagnostician
Irving, Texas
Michael Default
   

When I had issue with 10 minutes relearn, I would just do the 30 minute relearn ( three 10's) manually. Used ECM shouldn't be a problem unless something wrong with it. You can watch the relearn on the scan tool.

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Bill Owner/Technician
Jackson, Michigan
Bill Default
 

Michael good input that is exactly what ended up working for me. Sometimes even the factory tool falls short....

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Benjamin Diagnostician
Murfreesboro, Tennessee
Benjamin Default
 

I just ran into this just now trying to program a PCM 2004 Saturn L300. I called the Helpdesk and they stated that the new TIS software is not compatible with older saturns. They logged in remotely and ran an older version. Programming was sucessful. Thank you Bill for sharing this info.

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Bill Owner/Technician
Jackson, Michigan
Bill Default
 

Good deal Ben 👍

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