Possible CC issues
I just had this thought recently. With the advent of Covid-19, several shops I know of have begun doing zero contact repairs. I have a few thoughts and questions.
- Are you absorbing the processing fees for Credit Cards or passing them to the customer?
- In case of a customer disputing a charge, you have no signed RO nor do you have a signed CC slip. If they dispute, you'll probably lose. Thoughts?
- Are you picking up/delivering vehicles? If so, are you charging extra? Are you insured to do so?
- Are you going over the exterior and interior for damage, prior to bringing the vehicle in? If so, are you taking pictures to send to the customer?
These are just a few i have thought of.
I know credit cards don’t require a signature anymore. As for a Repair Order, at Toyota we had over the phone approval, but I don’t remember if the needed to sign it when it was dropped off.
…1. The fees have always been included in the estimate and invoice. Not as a separate charge but built into the markup. #2. We have continued to take cars in the office at the service write-up section. Customers are given a new fresh pen and encouraged to take it with them or discard it. We have a short form that customers complete and sign. It is one sheet of paper and very simple for existing…
I have only had 2 disputed charges in 8 years and I won both. Incidentally, one was AE and the other Discover. However, the main reason I won was because I had a signed RO and CC slip. The main reason I am asking this is because some competitors are telling customers they will pick up and deliver their car and do a CC over the phone. In NJ if they decide to dispute and you don't have either…
I would need to verify GA law. We get everything signed if possible. We take a few plone payments, but very few and have not had any issues. All phone conversations are documented. A good paper trail with as much detail as possible helps avoid problems. Most of our phone payments are from Mom and Dad or someone else helping a young soldier at Ft. Benning.
Processing fees are under 2% and that is included in all estimate as a cost of doing business. I don't know what the law is in NJ but here we have been able to receive authorization via "electronic means" for a while. So I can email, text or fax authorizations. Text being the most popular in the under 60 crowd. I only take Visa and MC because of the fees amex and disc charge. BTW, I have never…