Drew Tech Customer Support Issues

Paul Owner/Technician Wisconsin Posted   Latest   Edited  

I have seen other people are having issues with Customer Support with Opus/Drew Tech. Sent my Cardaq M out over a month ago. I have left no less than 5 messages with RMA number and have yet to hear back. Also sent an e-mail to check the status and have yet to hear back. Brian Herron, can you help me with this?

Thanks,

Paul

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Interesting
Brian Manager
Michigan
Brian
 

I'll get right on it, be right back with you

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Thanks
Opus Business Development Manager
New York
Opus
 

Paul we are actively looking into your RMA and someone will be following up with you directly.

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Duane Owner
California
Duane
 

Brian, how long can I expect to be without my Cardaq product if I send it in for repair? I'm having issues with my Cardaq 3 Plus and my Mongoose GM Pro 2. I am able to still use the Cardaq for Chrysler but it isn't working correctly for GM or Honda and the Mongoose makes the instrument cluster do crazy things. I'm borrowing an MDI 2 from a friend but have to return it before too long. Thanks

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Paul Owner/Technician
Wisconsin
Paul Resolution
 

Thanks to Hugh as well as this network, we have the issue resolved. I should have the device back tomorrow or Friday. Thanks again for taking care of this!!

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Resolution Ð Awarded