Volvo program login stall

Hello techs again. So I attempted my second Volvo programming(new headlamp module) but could only get as far as login for software purchase. I put in my Volvo bookstore log in info but it would stall and get no response.

I tried logging in and out vida admin(before and after), I tried using my vida login info and would get a login failed response.

When I use my Volvo bookstore login it would not respond when I hit the sign in button. Waited over five minutes and no response. However when I would put in the wrong login info I would immediately get a login failed error. Not sure if this is from Volvo side or am i doing something wrong?

Thanks in advance for any input.