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FCA - SGW Security Gateway Module won't Unlock

Robert Mobile Technician Delaware Posted   Latest   Edited  
Case Study
Security
2019 Ram 1500 Big Horn 3.6L (G ERB) 8-spd (850RE)
Sgw

So I got a phone call this morning from a fellow technician who was having problems on a 2019 Grand Cherokee. It seems the SGW wouldn't allow him access even with the witech 2 software and being logged into tech authority. We suspected it was isolated to his vehicle and didn't think much about it. 

Now a few hours later here I am hooked up to a 2019 RAM 1500 and needing to test drive to perform auto aiming off the windshield camera and it won't unlock the SGW. Anyone else running into problems? 

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Robert Mobile Technician
Delaware
Robert Default
 

Update: Their server is down from what I'm hearing. I'll give more updates as I get them.

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Robert Mobile Technician
Delaware
Robert Default
   

Update

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Michael Mobile Technician
Utah
Michael Default
 

In case this happens again, here is a solution. zautomotive​.​com/product/double…

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Rudy Technician
California
Rudy Default
 

LoL!! Thats great!! Cannot stop the minds of humans. They will find a way......

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Robert Mobile Technician
Delaware
Robert Default
 

I was just informed that this problem has been resolved. I didn't think it would take very long if it was affecting the dealerships as well. I will update once I go back to my 2019 ram.

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Shop-Ware represents the next wave of Shop Management that increases productivity and profitability through use of the latest technology to enable interactions that delight customers. Corporate Partner