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FCA - SGW Security Gateway Module won't Unlock

Robert Mobile Technician Delaware Posted Latest Edited

Case Study

Security

2019 Ram 1500 Big Horn 3.6L (G ERG) 8-spd (850RE)

Sgw

So I got a phone call this morning from a fellow technician who was having problems on a 2019 Grand Cherokee. It seems the SGW wouldn't allow him access even with the witech 2 software and being logged into tech authority. We suspected it was isolated to his vehicle and didn't think much about it.

Now a few hours later here I am hooked up to a 2019 RAM 1500 and needing to test drive to perform auto aiming off the windshield camera and it won't unlock the SGW. Anyone else running into problems?

Robert Mobile Technician

Delaware

Robert

Update: Their server is down from what I'm hearing. I'll give more updates as I get them.

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Robert Mobile Technician

Delaware

Robert

Update

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Michael Mobile Technician

Utah

Michael

In case this happens again, here is a solution. zautomotive.com/product/double…

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Rudy Technician

California

Rudy

LoL!! Thats great!! Cannot stop the minds of humans. They will find a way......

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Robert Mobile Technician

Delaware

Robert

I was just informed that this problem has been resolved. I didn't think it would take very long if it was affecting the dealerships as well. I will update once I go back to my 2019 ram.

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