ACDelcoTDS account migration (NASTF)

Lane Mobile Technician Louisville, Kentucky Posted   Latest   Edited  

I am trying to migrate my ACDelcoTDS account to their new system. It's asking for Vehicle Security Credentials. I've entered my VSP info and it's saying 2 things," invalid security code" or "exception during communication with Address Validation service". I've tried multiple times. Not sure if this is on the NASTF end or what. Anyone else experiencing this?

***Update*** I had to use the code in the Authy app, not my password, and it worked. Thanks to John Rogers for the help. 

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Jaime Diagnostician
Ocala, Florida
Jaime Default
 

Your address also, must match whatever they're using to verify it with, EXACTLY. i.e.: I had to enter "Street" in place of "St" - that they pre-filled (migrated) in the address field. Like it's a matter of National Security or something...

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Lane Mobile Technician
Louisville, Kentucky
Lane Default
 

Thanks, had all that correct, just the VSP part. Unsure if i even needed to enter my VSP info? Thanks again

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Michael Mobile Technician
Clinton, Utah
Michael Default
 

I really like this business of diagnostics and programming. It is acceptable that there are some measures to keep vehicles safe from theft and nefarious code. This is getting really ridiculous. It would be really nice if the OEMs were able to standardize. It seems that we spend a great deal of time fixing software issues, doing updates, filling out forms and not doing what we love to do. That is

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Jaime Diagnostician
Ocala, Florida
Jaime Default
 

Betting the dealers aren't having to go through these steps in order to program a module. Grrrrrr. So much for similarity!

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Michael Owner/Technician
Holbrook, New York
Michael Default
 

I have not attempted to access the GM site yet but I'm fairly certain you have to enter your LSID and use the authy code as your password.

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Lane Mobile Technician
Louisville, Kentucky
Lane Default
 

You are correct. I was entering my password not the authy code. Once i did, my account migrated. Not even sure i needed to enter my VSP credentials to migrate? Just figured they wanted to know if you're a VSP or not.

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David Owner/Technician
Ambler, Pennsylvania
David Default
 

Still cant get mine to work.I will call on Monday if there are open​.​Something with my psc account info not matching.

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Bob Owner/Technician
East Longmeadow, Massachusetts
Bob Default
 

I just migrated my account. If you're still having trouble I recommend logging into your NASTF SDRM account and make sure the info here matches exactly what you're inputting at acdelco tds. As others have mentioned, you need to put the authy code into the passcode field.

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David Owner/Technician
Ambler, Pennsylvania
David Default
 

I am going to go back in and check.I did contact my gm rep​.​to change settings so I as a psc shop can still purchase tis 2 web programming by the year​.​Which support said is available for psc shops​.​Maybe something with that.

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David Owner/Technician
Ambler, Pennsylvania
David Default
   

It looks to be that a phone number preface was the problem.I was able to migrate it to the new site and the year programming all vins is available once mine runs out​.​Now if I can get Benz TRP to work I need to order a ESL.

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Bob Owner/Technician
East Longmeadow, Massachusetts
Bob Default
 

David nice catch, that was one of the things I saw but forgot to mention. When the website filled in my information it put a zero in at the beginning of the phone number which I had to remove.

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Oscar Diagnostician
Lorton , Virginia
Oscar Default
 

Hello, just log in to the new ACDelco account, but it seems like I have to put my VSC credentials. Im assuming VSC is my LSID? What do you use for passcode? little help please!!

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Bob Owner/Technician
East Longmeadow, Massachusetts
Bob Default
   

Yes, VSC is your LSID number. For the passcode you need to use the authy app to generate the code. Also, make sure you use a valid email address that you have access to or you won't be able to easily verify the account. authy​.​com/download

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Oscar Diagnostician
Lorton , Virginia
Oscar Default
 

Thanks Bob!!! got it working. Also notice that they chargin tax.

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Jaime Diagnostician
Ocala, Florida
Jaime Default
 

As if there weren't enough problems with the "migration", be aware: Your e-mail address used when creating the account MUST match precisely or the validation code will not be sent. For example: Jaime@The-CarWhisperer​.​com is not the same as jaime@the-carwhisperer​.​com Friggin wasted time that's not recoverable.

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Justin Mobile Technician
Herriman, Utah
Justin Default
 

Jaime is correct, we found this to be the case yesterday. It is case specific. If you used a capital letter in your email originally you have to use the same to login with.

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Jaime Diagnostician
Ocala, Florida
Jaime Default
   

I just learned also, Information migrated into your profile, specifically the e-mail addresses you might use, can only be used a certain number of times (read: maybe once). I have 3 e-mail addresses (personal, business and one shared with my lovely bride) but I have 6 ACDelco accounts... I guess I'll take more of my time, bother the customer support staff and ask for their suggestion(s) how this

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Anthony Technical Support Specialist
Kirkwood, Pennsylvania
Anthony Default
 

Hi Jaime: Think of this as me just talking out loud. Let's see. What do we know? 1: GM is migrating their website. We've been living in interesting times because of it. 2: Next month, Oracle is charging a licensing fee to all corporate users of Java. 3: Microsoft is ending support for Win 7 in January. GM is pulling support for Win 7 in December. 4: GM is moving away from IE and the Active

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Jaime Diagnostician
Ocala, Florida
Jaime Default
 

It would be my choice to do so in order to restore my health, however, my customers' customers might not like being asked to lay low until the manufacturer of their vehicle gets their crap together.

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Jaime Diagnostician
Ocala, Florida
Jaime Default
   

Hi Guido, Your perspective(s) are always welcome, even when they provoke thinking about the situation in a different manner ;-) . You wrote "5: Every computer first used needs to have the GM account verified.". THIS mobile guy keeps finding out there's more to the story than what he's already learned (the hard way, thanks to the way this migration was rolled-out). Today, using the same laptop

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Anthony Technical Support Specialist
Kirkwood, Pennsylvania
Anthony Default
 

Hi Jaime: The only problem with the validation being required with a different IP addy thought is that it's not consistent. I've had it not require. I've had to do a password reset. I've had it require. Perhaps I should touch myself and see if that matters. One of my coworkers, had to reset 3 times in the same shop. The last time, he had to use Chrome because IE didn't work. I spoke with a

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Jaime Diagnostician
Ocala, Florida
Jaime Default
 

Hi Guido, You painted a vivid but unwanted picture of you touching yourself. lol No argument requested, nor was one warranted (as evidenced by my admitting "end of rant"). Your guess as to what may be causing the sites' problems is most likely spot-on. Personally, I don't see them being resolved anytime soon. It would be their way of justifying the claim that they needed more security…

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