Drewtech

Shawn Mechanic Kentucky Posted   Latest   Edited  

Does anyone here work for drewtech ?

I sent my mongoose cable off for repair/warranty over a month ago , i have called , left messages to call me , NOTHING , sent email to tech support , the reply was “wrong department”, and he gave me the same phone # i been trying ,they will not answer , call , or email me 

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Dennis Technical Support Specialist
New York
Dennis
 

Give me your number and email and I will reach out for you.

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Brian Manager
Michigan
Brian
 

I'm on it, I've worked here for 16 years :) Email me your info and I'll get you squared away. ….

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Sonnie Owner/Technician
Illinois
Sonnie
 

Greetings Brian ; I have a communications issue with OPUS IVS. Your name came to me via Diagnostic Network. Shawn Wagner had a communication issue also. We are charged tax on every billing and cannot get that removed. I have been able to talk with two people but there is no followup and no further communication or correction. Could you please send me a contact where I can get something done…

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Brian Manager
Michigan
Brian
 

Hi Sonnie, Can you email me the info to … and I'll check into it. Tax laws have changed and are managed by state but I'll check into it and get the details. Thanks!

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Brian Manager
Michigan
Brian
 

Hi Sonnie, we found your communications in our CRM and will be reaching out to discuss ASAP.

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Anthony Owner
New York
Anthony
 

keep calling, go through their sales department. played this game many times with them. i spoke to a Dave Lin at SEMA. …, email: … he is a software engineer,

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Boyd Technical Support Specialist
Georgia
Boyd
 

Shawn, as a distributor for Drewtech for the last sixteen years I have had gold level support from them for our customers. I can assure you that Brian will get to the bottom of this and get it corrected and it will be done quickly.

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Brian Manager
Michigan
Brian
 

Thanks Boyd! It's been a lot of years, hasn't it!!

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Boyd Technical Support Specialist
Georgia
Boyd
 

We've come a long way since Tom and Sue were doing a proto type on the kitchen table. Most people are not aware that there was no 2534 industry until you guys developed it. Thanks Drewtech.

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Hugh Business Development Manager
Michigan
Hugh
 

Hello Shawn, I'm sorry that you had received that reply to call a number that you had already called and will use your comments constructively. We have identified your repaired Mongoose device, and are shipping it out today with priority service.

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Stephen Mobile Technician
United Kingdom
Stephen
   

Isn't mongoose cable the cheap one? cheaper just to buy another

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