Does anyone here work for drewtech ?
I sent my mongoose cable off for repair/warranty over a month ago , i have called , left messages to call me , NOTHING , sent email to tech support , the reply was “wrong department”, and he gave me the same phone # i been trying ,they will not answer , call , or email me
Give me your number and email and I will reach out for you.
I'm on it, I've worked here for 16 years :) Email me your info and I'll get you squared away. ….
Greetings Brian ; I have a communications issue with OPUS IVS. Your name came to me via Diagnostic Network. Shawn Wagner had a communication issue also. We are charged tax on every billing and cannot get that removed. I have been able to talk with two people but there is no followup and no further communication or correction. Could you please send me a contact where I can get something done…
Hi Sonnie, Can you email me the info to … and I'll check into it. Tax laws have changed and are managed by state but I'll check into it and get the details. Thanks!
Hi Sonnie, we found your communications in our CRM and will be reaching out to discuss ASAP.
keep calling, go through their sales department. played this game many times with them. i spoke to a Dave Lin at SEMA. …, email: … he is a software engineer,
Shawn, as a distributor for Drewtech for the last sixteen years I have had gold level support from them for our customers. I can assure you that Brian will get to the bottom of this and get it corrected and it will be done quickly.
We've come a long way since Tom and Sue were doing a proto type on the kitchen table. Most people are not aware that there was no 2534 industry until you guys developed it. Thanks Drewtech.
Hello Shawn, I'm sorry that you had received that reply to call a number that you had already called and will use your comments constructively. We have identified your repaired Mongoose device, and are shipping it out today with priority service.