Cannot get link to reset password for Mitsubishi

Reginald Owner/Technician Arkansas Posted   Latest   Edited  
Updated
NASTF
Security
2019 Mitsubishi Outlander Sport ES 2.0L (U 4B11) 5-spd (F5MBB) — JA4AP4AU4KU007841
mitsubishitechinfo.com/epacarb/defaul….jsp

What repair are you unable to perform?

No repair, just trying to run a VIN. See below.

What information are you having trouble obtaining?

I am trying to log into the web site to run a VIN for a customer. My username and password were not working. I tried to create a new one but it said my email, …, already had an account. I clicked the forgot ID and forgot password links, clicked to have a reset email sent to my email. I have tried for 2 weeks to get that email but with no luck. 

What steps have you taken to obtain the information you need?

I have tried on numerous occasions over the past 2 weeks to get the reset email. I emailed Mitsubishi customer service help desk to which they gave me the website webmaster support email. I emailed them on 11.17.21 and then again on 11.19.21. I have not heard back from them with even an acknowledgment they received and are working on it. I called … and after trying many different options and was connected to a customer service rep who tried his hardest to help me. They told me that I had to email the webmaster which I did again. I asked if they had a phone number but they do not. I need to run the VIN for the key cuts but it seems I have no recourse other than to go through this route since I cannot speak to anyone in tech support at Mitsubishi. I do not understand why the website said I have an account but I cannot receive the reset emails.

(Optional) Any other comments or concerns?

We still have yet to hear from anyone with Mitsubishi or NASTF SIR on this topic/issue. We have reached out to both via email again. NASTF SDRM help desk suggested we update this post again in hopes the NASTF SIR team will see it and respond.

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Donny Manager
Colorado
Donny Update
 

So you know. I did forward this to Mitsubishi for review over 2 weeks ago. I am having problems with notifications but we are working to resolve it. I have had not responses from Mitsubishi for months. I have referred these to EPA hoping get a quicker response. My suggestion is that you ask for a NASTF information Review and let our subcommittee take the next step in our resolution process…

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Update Ð Awarded
Reginald Owner/Technician
Arkansas
Reginald
 

Thank you so much for your response. I will follow up as you suggested.

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Ð Awarded