Information, but is it the correct information??

Caleb Diagnostician Indiana Posted   Latest  

Hey guys I have a question/ discussion I would like some input on. I have worked at a GM dealer for the last 3 years. I started a mobile diag and programming business about 4 months ago. Over the last 3 years I have used Prodemand and Identifix. About a year ago they also got Alldata and I started using it. I would say Alldata is the best of them all as far as having good OE and Color diagrams, pinouts, and description and operation. Recently Matco added the Maxfix to there latest Maximus 3 scan tool. This is MOTOR service information online. They marketed it as the place were Alldata, Prodemand, and Identifix get all there info from and that it was the best of the best. They also said its only $100 a month because it had no quoting or management software. I thought okay cool this will be perfect for my business. I got it and it is worthless honestly. I has no connector pinouts. All the pages are just scanned copies out of a hardcover manual. There is no interface on a schematic to select a wire or pin etc. I have the Launch rep for a 3 state area involved and he agrees that its not what they claimed. I am trying to get full refund . Anyway moving on. What in you guys opinion would be a good one. After using these 3 for the last year I have come to see that Alldata is really good. I realize that one will never give you everything. I know there is also Motologic I believe. What is everyones opinion??

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Joe Owner/Technician
Arizona
Joe Default
 

I got burned on a GM glow plug diag because the diagram on all Data was wrong. Luckily I double checked it with identifix Before selling a glow plug control module. Point is, I think having two options for information is always a good idea.

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Gail Technician
North Carolina
Gail Default
 

How much does GM charge for access to their service info? Seems like it might be a more reliable deal. Sometimes cheaper ain't cheaper.

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Michael Diagnostician
Texas
Michael Default
 

acdelcotds​.​com $20 for 3 days

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Gail Technician
North Carolina
Gail Default
 

That's plenty cheap enough.

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LaMont Owner/Technician
Ohio
LaMont Default
 

I have used Alldata for over 20 years. I also have Mitchell. To me Alldata is the most user friendly. Most of the wiring diagrams are re-drawn to make them easier to read on both products. Many times Alldata will also give you the option of using the OE diagrams.

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Robert Mobile Technician
Michigan
Robert Default
 

Caleb, being a mobile tech now for 13 years. I find you can not have enough service information. It is like tooling. You can't have enough and you have to have a back up to a back up. If you a servicing older vehicle's I would stick with AllData and Identifix. Identifix I don't use as much because I service newer vehicle's and they are way behind the curve. AllData is more up to date on the…

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Richard Owner
Georgia
Richard Default
 

I have ALLDATA , Mitchell ProDemand and Mitchell medium truck. My techs go to ALLDATA as their first choice. The majority of the data in all of the information systems is copy and paste from the OEMs. As another reply mentioned, ALLDATA will respond quickly to an email requesting missing data. I did have a wiring diagram that I knew had to be wrong in ALLDATA. Mitchell contained the same…

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Marek Technician
Wisconsin
Marek Default
 

what if shops banded toghether to buy oe SI subcriptions and then each shop only ends up paying a very small fraction of the OE SI subscription cost

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Anthony Technical Support Specialist
Pennsylvania
Anthony Default
 

Hi Marek: It is usually construed as software piracy. If you are caught, you will lose your subscription and possibly be banned. Depending on the day of the week and how someone is feeling, you may also be prosecuted. HTH, Guido

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Marlin Technician
Oregon
Marlin Default
 

They would further their un-professionalism by adding criminal activity to their operations.

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Samuel Technician
New Jersey
Samuel Default
   

This is a fair question but one you will never get a silver bullet or be all end all answer to. Over the years, I have used them all (at least it seems so). My go to now is and I have always leaned on Alldata. Clearly that is my preference. Moto to me was weak......Prodemand did not flow for me, for some, they grew up in the industry on it and love it. Regardless, Robert K. La Cross nailed it…

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Steven Mechanic
Washington
Steven Default
 

I haven't read through all the replies. I'll just give you my opinoin. I think Identifix has better OE info than Alldata. Alldata is easier to find what you want usually. I use Alldata for quick info stuff like fluids and specs, or for stuff I can't find on Identifix. I prefer Identifix for repair procedures and for wiring diagrams. You really should have both to cover your needs. It would be…

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Gail Technician
North Carolina
Gail Default
 

I suspect the people that bash Identifix haven't used it much last couple years. As you pointed out is has OE SI & i find, if you drill down just a little, the sliver bullets are frequently useful. But I HAVE also worked with techs that couldn't be helped. Absolutely refused any suggestions or attempt to steer them. Same guys that bitch about Snap on having guided component tests. If "you"…

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Michael Diagnostician
Texas
Michael Default
 

I use Identifix and iATN to find a quick starting point to diagnose to safe time. I have noticed different service info than the vehicle I am working on and schematics that seem to have been group together.

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Rudy Technician
California
Rudy Default
 

I agree completely with Steven M.

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Tanner Instructor
South Carolina
Tanner Default
 

It's funny this should come up, I was just thinking about this topic last night. I feel at this point all the aftermarket options are about 75% of the way there but each of them is lacking which makes needing multiple accounts a necessity. My thought last night was what would it cost to have all the OE service info subscriptions for most asian and domestic that I see. That would include GM…

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Stuart Mobile Technician
Illinois
Stuart Default
 

Unless Alldata and Mitchell has improved in the last 10 since I last subscribed to either,Identifix is my go to for imformation​.​Reason being is much of their imformation is real world imformation​.​Meaning Techs like you and I put input and real world tests and cures​.​When there are times when that input is not there they will email any imformation that you…

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Sam Mobile Technician
Michigan
Sam Default
 

Caleb, One thing you need to keep in mind since you are going mobile is speed and accuracy, Most mobile techs guarantee their diagnosis as I do, If there is a delay getting info or it is inaccurate you are wasting your time. Anytime I do a diagnosis I include in my quote for services OE Service information for a short term subscription. I don't always need it. I only charge for it when I need…

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Michael Diagnostician
Texas
Michael Default
 

I started with Mitchell like 25 years ago, because I could print the whole vehicles schematics and print it out and tape it together. For the last several years, I used Alldata and as you stated, the schematics are great, but I may like what motologic​.​com has to offer. We do use OEM SI and Tools mostly at the shop because we focus on GM and Ford maily, and when we do Chrysler we'll…

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Caleb Diagnostician
Indiana
Caleb Default
 

Thanks for all the replies guys. Once I get the Motor manuals issue resolved I'll probably get Alldata for now an buy short terms otherwise. I'm still fulltime at a GM dealer right now till I get more customers so it's not like I'm doing this dawn till dark everyday right now. Just looking toward the future.

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James Technician
Indiana
James Default
 

Alldata and Identifix have OE information for MOST late-model vehicles. I don't delve too deeply into euro stuff but for Asian and domestic these two serve me pretty well. JIm

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