JLR Topix Cloud - no key programming functions

Kuan Technical Support Specialist Missouri Posted   Latest  
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2020 Land Rover Defender 110 HSE 3.0L (U) 8-spd (8HP76) — SALE9EEU8L2024732
topix.jaguar.jlrext.com/topix/user/log…

What repair are you unable to perform?

Add an additional key or any key programming-related functions. Also, update RFA and replace RFA are not on topix cloud. 

What information are you having trouble obtaining?

No key programming functions are on Topix cloud, and the pathfinder software is saying that certain newer vehicles are not supported so we cannot use Pathfinder. 

What steps have you taken to obtain the information you need?

I have emailed JLR multiple times over the past month to get an answer on why add key functions are not on topix cloud, and I never get a response from them. I am emai…ng  I have also called JLR at … and spoken to Marlow but he said he cannot assist me with any topix cloud or pathfinder-related questions, and told me to email …. when I advised him that I already had multiple times and asked if there was another way to contact them he advised me that there was not. we have a va…d 1-year programming subscription. 

(Optional) Any other comments or concerns?

We are also running into newer Land Rover and Jaguar vehicles that are supported with pathfinder but when you attempt to add an additional key Pathfinder states that you must have two working keys or have the customer use the “incontrol” app to put the vehicle in service mode. These vehicles are owned by dealerships and not able to put the vehicle into service mode in the incontrol app because they are already registered. We also only have one working key. I would …ke to find out how we can add additional keys with only one working key and no access to service mode in the incontrol app. Is there a function in pathfinder that we can run? 

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Donny Manager
Colorado
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We are also having very slow responses from JLR. Asked for review of this SIR and a problem with their SDRM connection and have had no response.

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